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Christmas

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Best price guarantee

In fitnessdigital.sk, we promise best price guarantee before and after sales. If you find the same like-for-like product offer at a lower price within 15 days after your purchase, we WILL REFUND THE DIFFERENCE .

Of course we do have some terms and conditions that you will probably find acceptable:

  1. The product you have found at a lower price has to be exactly the same as the one you have bought at our store,which means new, in its original packaging, without being used and with its official guarantee.
  2. Please note that the acquired product must have been bought under the same conditions and payment methods: Cash On Delivery, credit card, transfer, Paypal, etc... We always compare with the final price (VAT and delivery costs included).
  3. Our price promise does not include prices of products sold on auction websites.
  4. Sale prices are not included. This means you cannot compare our prices to prices offered at the clearance sale and/or end-of-season sales.

Returns are easy

RETURNS ARE EASY:

CHRISTMAS SHOPPING

Items sold by fitnessdigital between 21 November 2016 and 23 December 2016 may be changed or returned until 9 January 2017. These returns will be processed through our Customercare and will have to comply, as in any other occasion, the following conditions: The product must be in its original packaging and both the product and the original packaging must be in perfect condition, which means they must be returned in the exact same condition as when purchased. We will inspect the products in the same way a shop would do, in no case the product can be used. For hygiene reasons we do not accept changes or returns on products that may have been in contact with the skin such as massagers and hair removal products.
  1. All our products are originals, new and with the guarantee directly from our suppliers. Your complete satisfaction is our compromise , if you are not completely satisfied, we refund your money back.

    In all the different cases that are described below, the product must be in perfect condition, in its original packaging and must be returned in the exact same condition as when purchased. For hygiene reasons we do not accept changes or returns on Polar, Suunto, Compex, Garmin, Slendertone, cavitation, massage and depilation products which have been used.

    Also, once the item is received back at fitnessdigital.sk, we will inspect it to make sure it has not been used and is in good condition.

    Cases and conditions:

    1.- Collection of faulty products

    In case an item is found faulty upon delivery, we will arrange to have it collected free of charge. The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Please note that the item must be available for collection within 24 hours of you letting us know it is faulty.

    Once the item is received back at fitnessdigital.sk, we will inspect it, and if necessary arrange to send out a new one. Your invoice is your proof of purchase and has to be sent back to us together with the item. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.

    If the product is NOT found faulty on inspection, we may send it back to you and carriage costs will be payable by you.

    Please note that you could be asked to contact the manufacturer/supplier directly for faulty products, to give you the best service possible. In this case, your invoice is your proof of purchase.

  2. 2.- I don’t like the item or I ordered the wrong size or colour

    If you are not fully satisfied with your product, you can return it. You have 14 days after purchase to return or exchange your device. You can return it sending it through ordinary mail or you can call us or send us an e-mail, so we can arrange to collect the item. In this case, the carriage cost will be payable by you. The carriage cost depends on the product and on its weight. Please, check the carriage costs here:

    1. Accessories, scales, mini steppers, hear rate monitors, and stimulators will be 15€
    2. For those products of less than 50kg, will be 30€
    3. For those products of more than 50 kg, will be 50€.

    The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Once the item is received back at fitnessdigital.sk, we will inspect it to make sure it has not been used and is in good condition. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.

    Your invoice is your proof of purchase and has to be sent back to us together with the item.

    In order to return your good, please contact our customer service department by sending an e-mail to customercare.eu@fitnessdigital.com so that we can start the collection procedure.

    Please note that in fitnessdigital.sk, we will not accept goods returned in non-original or damaged packaging.

  3. 3.- I have received an incorrect item

    In case you receive an item that is different from the one you ordered, we will arrange to have it collected free of charge. The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Please note that the item must be available for collection within 24 hours of you letting us know it is incorrect.

    Once the item is received back at fitnessdigital.sk, we will inspect it to make sure it has not been used and is in good condition. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.

    Your invoice is your proof of purchase and has to be sent back to us together with the item.

    In order to return your good, please contact our customer service department by sending an e-mail to customercare.eu@fitnessdigital.com so that we can start the collection procedure.

    We will send out the correct product immediately upon receipt of the returned item. Of course, carriage costs will be fully paid by us.

    Please note that in fitnessdigital.sk, we will not accept goods returned in non-original or damaged packaging.

  4. 4.- Gifts

    Any gifts received when purchasing the returned product MUST also be returned, or paid for in full.

  5. 5.-Short deliveries and damage to packaging received

    When the transport company delivers your order, it is very important to check it.

    Please COUNT the pieces you receive and look for DAMAGE to the packaging. If the number of boxes you receive is different from the number of pieces on the carrier’s delivery note, DO NOT ACCEPT DELIVERY.

    If the packaging is damaged, DO NOT ACCEPT DELIVERY, or NOTE DAMAGE TO PACKAGING on the delivery note next to your signature.

    Signing the delivery note means that you accept the order; your signature is an acceptance that you have received all the pieces and that the packaging was in good condition.

    Please contact us as soon as possible if there are any problems upon delivery.

In case you need after sales service, please contact us by e-mail customercare.eu@fitnessdigital.com. Your e-mail will be answered within 48 working hours by a member of our staff. In order to help you as soon as possible, please do not forget to tell us:

  1. Your name
  2. Model
  3. Invoice number

Carriage costs and delivery time

CARRIAGE COSTS

Most products at fitnessdigital are free of charge, you can see the carriage cost when entering the product into the basket (free delivery for orders over 199 €).

You might find some exceptions in the fitness bars, weights and dumbbells; in those cases carriage costs depend on weight. If you want to know the charges in each case, just add the product to the shopping basket.

Delivery is important to us, and we will do our very best to respect delivery times, working with serious transport companies such as DHL (24 hour service) ,TNT (products between 5 and 30 kilos), UPS (products between 30 and 70 kilos) and GEFCO, (products more than 70 kilos), between others. We send to all Slovensko, without restrictions.

A card will be left if no one is home and the goods returned to the carrier's local depot to await your contact.

Please note that if you order more than one product, you might receive them on different days and/or with different transport companies; in this case too we do our very best to respect delivery time of all the products ordered.

It may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance to the block.

When the delivering carrier brings your order you MUST look for any damage to the packaging. VERY IMPORTANT Damage to packaging MUST be noted on the delivery note next to your signature, and MUST must be reported to us within 24 hours, so that the transport company can be held responsible for the damage. If you do not note the damage on your delivery note or do note inform us, fitnessdigital.sk cannot be held responsible.

DELIVERY TIME

Delivery times can be found in the information of each product, on the left side of the price.

For all products stating "delivery: 1 working day" at fitnessdigital, normal delivery is the next working day.(occasionnaly 2 working days depending on the destination). Orders for 1 working day delivery must be placed by 13:30 from Monday to Friday. Orders are delivered on working days only from Monday to Friday.

We only deliver from Monday to Friday. There's no movement of packages on weekends.

If you are ordering by credit card, delivery time immediately starts.

Delivery time of products saying "In Stock" is 2 to 7 working days.

In the rest of our products delivery time (the number of working days) is given to you. Some products have to be ordered on request. For more information about orders on request, please contact us.

We do not promise delivery if we can not keep to schedule, but in case your order is delayed, please go to " Have you placed an order?" and follow the instructions.

Might there be any problem, the team of fitnessdigital promises to attend to it within 48 working hours. You can contact us sending an e-mail to customercare.eu@fitnessdigital.com

Payment methods

You have different methods to place your order at fitnessdigital

Bank Transfer

Your order will be sent upon receipt of a transfer of the full amount. Your order will be sent when completed. All transfers must be made in €.

Bank information
Beneficiary: FitnessBit S.L.
Entity: BBVA
Current Account: ES1801822349330201510618

Bank information
Beneficiary: FitnessBit S.L.
Entity: Crédit Agricole
Current Account: FR76 1690 6000 4251 0463 4029 518

Bank information
Beneficiary: FitnessBit S.L.
Entity: Rabobank
Current Account: NL15 RABO 0.1512.81.955

Credit card

Pay securely with the following credit cards: VISA, VISA Electron, 4B, or Mastercard

or with an authenticated credit card (Verified by Visa / Mastercard SecureCode).

If you have a credit card that allows you to purchase in internet, and you have a code or password that allows you to pay on-line, this is a good and comfortbale way to pay for you. Payment on-line means that your order will be paid for right after checkout, and is therefore very fast. fitnessdigital.sk is 100% secure. We guarantee the safety of your credit card information. All credit card information is handled with the utmost security and will never be released to any other organisation under any circumstance.

Cash On Delivery

You will receive the order at the registered address and the payment is made on delivery in cash. The cash on delivery option is only available for orders of 150 € or more.

PayPal PayPal

Your order will be sent upon receipt of the PayPal confirmation of payment of the full amount. What is PayPal?

fitnessdigital could sometimes ask a customer to use a certain payment methods ( for instance if the information given to us is not complete or seems to include false information). This could be the case when we are not able to properly identify who the customer is. We could sometimes ask for specially added documents as well, in order to prove payment.

Delivery costs, delivery time and terms and conditions for free delivery are the same for all payment methods.

Cash On Delivery payments can be made in the local currency (€).

Coupons

WHAT IS A COUPON FOR US?

A coupon is code published in a campaign which features in the URL and provides information about a series of special offers such as:

  1. Amount of discount.
  2. Percentage of discount.
  3. Free delivery.
  4. Gift product(s).

HOW CAN I EXCHANGE MY COUPON?

Each coupon is segmented by a series of criteria which depend on the campaign and which, if fulfilled, automatically triggers the application of the special offer. It is not possible to use several promotions at the same time. Only one coupon can be applied for every purchase made.

Example: If you receive an email with a 10% discount on the BH Boxster treadmill when you log onto fitness digital via the link on the email and then add the product to your shopping basket, the 10% discount will be automatically applied. Bear in mind that, in this case, if you add another product to your shopping basket and the BH Boxter is not included in your shopping basket, the criteria is not met and the discount will not be applied.

THE COUPON HAS NOT BEEN AUTOMATICALLY APPLIED, WHAT SHOULD I DO?

If you are making a purchase with an associated coupon and your discount does not appear when you come to pay, make sure your shopping basket meets the conditions of the promotion or, if you prefer or if the special offer has still not been applied, contact us directly by mailing us at customercare.eu@fitnessdigital.com so we can help you to exchange the coupon correctly or apply it manually ourselves.

I AM GETTING AN ERROR MESSAGE… WHY IS THAT?

If you get an error message, it is most likely that you have accessed the website through an active link and, for some reason, you are not meeting all the requirements in order to be able to benefit from this promotion.

  • If you interested in the offer, it is possible that you don’t meet all the conditions for the coupon to be validated. For example, if you have activated an exclusive promotion for all the sports nutrition category, the coupon will only be applied when the shopping trolley only contains products from this category.
  • If you are not interested in the special offer and wish to continue with your purchase, simply ignore the error and select "Do not apply special offer" to continue with the purchase procedure.

HOW CAN I GET A COUPON?

We are always issuing new coupons, you only have to subscribe to our newsletters or follow us on the social networks to find out about them and get hold of them.

HOW CAN I SUBSCRIBE TO YOUR NEWSLETTER AND START RECEIVING COUPONS?

Special offers, discount codes, novelties… Every week there are new promotions just for you! You only have to register on our homepage in the section "Register" or click on "I would like to receive newsletters" during the purchase process. From that moment you will start to receive our newsletters with all the novelties, promotions, special offers and exclusive discounts.

29,813 clients opinions 15 users are now purchasing at fitnessdigital.sk971,689 delivered products