Our compromise, your rights

Our compromise, your rights

YOUR RIGHTS ARE OUR COMPROMISE

In fitnessdigital, we are firmly committed with the transparency of the web. Compromise is important for us. We promise fast and a 100% customer service before and after sales.

RETURNS WITHIN 7 DAYS OF DELIVERY

CHRISTMAS SHOPPING
Items sold by fitnessdigital between 19 November 2018 and 25 December 2018 may be changed or returned until 15 January 2019. These returns will be processed through our Customercare and will have to comply, as in any other occasion, the following conditions: The product must be in its original packaging and both the product and the original packaging must be in perfect condition, which means they must be returned in the exact same condition as when purchased. We will inspect the products in the same way a shop would do, in no case the product can be used. For hygiene reasons we do not accept changes or returns on products that may have been in contact with the skin such as massagers and hair removal products.
  1. All our products are originals, new and with the guarantee directly from our suppliers. Your complete satisfaction is our compromise , if you are not completely satisfied, we refund your money back.

    In all the different cases that are described below, the product must be in perfect condition, in its original packaging and must be returned in the exact same condition as when purchased. For hygiene reasons we do not accept changes or returns on Polar, Suunto, Compex, Garmin, Slendertone, cavitation, massage and depilation products which have been used.

    Also, once the item is received back at fitnessdigital.sk, we will inspect it to make sure it has not been used and is in good condition.

    Cases and conditions:

    1.- Collection of faulty products

    In case an item is found faulty upon delivery, we will arrange to have it collected free of charge. The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Please note that the item must be available for collection within 24 hours of you letting us know it is faulty.

    Once the item is received back at fitnessdigital.sk, we will inspect it, and if necessary arrange to send out a new one. Your invoice is your proof of purchase and has to be sent back to us together with the item. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.

    If the product is NOT found faulty on inspection, we may send it back to you and carriage costs will be payable by you.

    Please note that you could be asked to contact the manufacturer/supplier directly for faulty products, to give you the best service possible. In this case, your invoice is your proof of purchase.

  2. 2.- I don’t like the item or I ordered the wrong size or colour

    If you are not fully satisfied with your product, you can return it. You can return it sending it through ordinary mail or you can call us or send us an e-mail, so we can arrange to collect the item. In this case, the carriage cost will be payable by you. The carriage cost depends on the product and on its weight. Please, check the carriage costs here:

    1. For items of up to 5 kg, transport costs are 15 €.
    2. For products of between 5 and 30 kg, transport costs are 30 €.
    3. For products of between 30 and 50 kg, transport costs are 50 €.
    4. For products of more than 50 kg, the transport costs will be calculated on weight and dimensions of the product.
    5. Remember to protect the package so it is not damaged during transport and enclose a copy of the invoice (you can print one from your client area on the webpage).

    The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Once the item is received back at fitnessdigital.ie, we will inspect it to make sure it has not been used and is in good condition. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.

    Your invoice is your proof of purchase and has to be sent back to us together with the item.

    In order to return your good, please contact our customer service department by sending an e-mail to customercare.eu@fitnessdigital.com so that we can start the collection procedure.

    Please note that in fitnessdigital.ie, we will not accept goods returned in non-original or damaged packaging.

  3. 3.- I have received an incorrect item

    In case you receive an item that is different from the one you ordered, we will arrange to have it collected free of charge. The item MUST be returned in its original packaging, and then be packed in secure appropriate packaging. Please note that the item must be available for collection within 24 hours of you letting us know it is incorrect.

    Once the item is received back at fitnessdigital.sk, we will inspect it to make sure it has not been used and is in good condition. If any item received when purchasing is found to be missing on inspection, you will have to pay for it in full.

    Your invoice is your proof of purchase and has to be sent back to us together with the item.

    In order to return your good, please contact our customer service department by sending an e-mail to customercare.eu@fitnessdigital.com so that we can start the collection procedure.

    We will send out the correct product immediately upon receipt of the returned item. Of course, carriage costs will be fully paid by us.

    Please note that in fitnessdigital.sk, we will not accept goods returned in non-original or damaged packaging.

  4. 4.- Gifts

    Any gifts received when purchasing the returned product MUST also be returned, or paid for in full.

  5. 5.-Short deliveries and damage to packaging received

    When the transport company delivers your order, it is very important to check it.

    Please COUNT the pieces you receive and look for DAMAGE to the packaging. If the number of boxes you receive is different from the number of pieces on the carrier’s delivery note, DO NOT ACCEPT DELIVERY.

    If the packaging is damaged, DO NOT ACCEPT DELIVERY, or NOTE DAMAGE TO PACKAGING on the delivery note next to your signature.

    Signing the delivery note means that you accept the order; your signature is an acceptance that you have received all the pieces and that the packaging was in good condition.

    Please contact us as soon as possible if there are any problems upon delivery.

In case you need after sales service, please contact us by e-mail customercare.eu@fitnessdigital.com. Your e-mail will be answered within 48 working hours by a member of our staff. In order to help you as soon as possible, please do not forget to tell us:

  1. Your name
  2. Model
  3. Invoice number

WE MAINTAIN THE SAFETY OF YOUR PERSONAL INFORMATION

In fitnessdigital, we assure the safety of your personal information and that we will not transfer it to outside parties. .
Besides, we will just collect the information we consider necessary to make your purchase a success and to to deliver the purchased product as soon as possible


Any of the information we collect from you will be kept by Fitnessbit SL , even if you do not complete your registration. The information may be used, for example, to contact you and ask you why you have decided not to complete registration or not to place an order.

SAFE SHOPPING

In fitnessdigital.sk, you can check all details of your purchase while you are shopping as well as the final price, terms, conditions, promotions, free delivery/carriage costs, product related gifts and much more. Transparency is important for us. We offer a 100% secure, transparent and easy purchase process.

YOU DESERVE GOOD SALES AND AFTER SALES SERVICE

We wish to be your shop of reference for all your purchases of fitness and health equipment, a store where you can buy securely, comfortably and at any time. We consider that clear information is important to satisfy our clients before and after sales. This is one of our fundamental ideas.
Therefore, we want to make clear that all the products we sell are covered by a manufacturers guarantee of 2 years (if exceptions, will be clarify on each product), so that we can solve any possible incidence as soon as possible, with the help of the manufacturer.